All businesses are concerned about their sales numbers, which is directly tied to its customer service and customer satisfaction. Make sure your shop is providing your customers with the best possible experience and get the sales in the bag.
A Reminder to Improve Customer Communication Fresno CA
There are approximately two million GM vehicles that can receive a free diagnostic check via the OnStar communication system. OnStar will perform a system self-check to make sure it is working properly, as well as check the anti-lock brakes, engine, transmission and airbags. The real tool for the dealership service manager is that the system will send participating OnStar subscribers an email each month summarizing the results of the diagnostic check.
Five Minutes: Talking Your Way into More Sales Fresno CA
Five minutes isn’t long is it? What can you do in five minutes? Not much, but then again, five minutes can mean a lot. My wife was telling me the other day about something one of her friends and her were talking about. It involved a pediatrician that we both use for our kids.
Genders and Generations: Figuring Out What Really Makes Your Customers Tick Fresno CA
It's still all about getting the business, but having a better understanding of what makes your customer base tick will make the path smoother - and, perhaps, more profitable. Continue reading and you will know more.
How Fit is Your Sales and Customer Service Effort? Fresno CA
Does your team understand how to have a customer-focused conversation? Too often employees are me-focused and will recite the company anthem and provide product and service information like they’re reading from a catalog. Not good. After all, it's about the customer – not you or your business.
Selling to Women Fresno CA
Tire and automotive service dealers, especially, need to remember that women do indeed hold the purse strings when it comes to purchases. So, how can tire dealers get women to use their economic power in their shops? Here are a few words to the wise.
Six Common Sales Mistakes Fresno CA
When you respond to objections with concessions, customers learn that whenever they complain, they're rewarded. It's better for both you and your customer if, instead of giving price cuts to close the deal, you listen to what your customer tells you, then go from there.
Soliciting Customers from Failing Competitors Fresno CA
A failing economy certainly presents challenges to any small business. It could also provide opportunity when competitors are forced to shut down. If a competitor closes its doors, consider the following tips to bolster your customer base and your business.
Superior Customer Service Fresno CA
In the history of the world, the topic of customer service might not generate as much enthusiasm or interest as, say, global terrorism. But don't tell that to a businessman – especially a tire dealer – who is battling a badly strained economy for his own survival in the marketplace.
Your Dealership is Doomed: the Diversity of Customers Fresno CA
For starters, it’s probably a good idea to take down any racy calendars and posters and hold back on the dirty jokes. But, keeping it clean also means keeping the showroom clean – literally. Studies have shown that women prefer clean, bright areas.
